Contact support
Although we try to make the best and easiest-to-use platform possible, users sometimes need some support. There are two types of support: technical and content support.
Technical support contains all kinds of technical questions users can have, such as having problems while logging in and not being able to open a page, etc., while content support is more focused on the content of an installation.
As we usually don't manage the content of an installation, content support questions raised via Kadanza support will be forwarded to the owner of the installation.
If you have any questions, feel free to contact our support team. There are two ways you can get in touch with support:
Via the platform
- Click on the small icon next to your profile picture
- Go to Support Chat
- From the "Ask" section, you can directly ask your questions by entering your name, subject, email address, and the explanation of the question, and adding a file or a picture
- If you would like to check if your question is already answered, please click on "Answers" to get an instant answer
Via Email
You can easily send an email to support@kadanza.com from your email account.
Please include the following when submitting a support request:
- Basic explanation of the problem you are having
- Steps we can follow to try and reproduce the problem
- A screenshot/capture of the problem
- The browser* you are using
When looking into your support question, our team sometimes asks for more details and a screenshot of the console. Here is how you can open the console in most browsers:
- Right-click on the page
- Select "Inspect" or "Inspect element"
- Go to the "Console" tab
- Take a screenshot of the errors listed there in red
*If you don't know which browser you are using you can check from what's my browser.